Reporting and Analytics
Six vital solution areas; a single pane of glass. This cross-platform software enables IT teams to manage and secure collaboration and communications platforms. Speedy troubleshooting, accelerated adoption, and cost optimisation for increased ROI.
Managed, Amplified, and Secured
One single tool to monitor, analyse and collate all platforms information – no matter how disparate the collaboration and communications administration consoles. Fast troubleshooting, whether errors due to user error or underlying infrastructure. Accelerate adoption and optimize costs with increased ROI.
Help desk
Prescriptive guidance on usage, onboarding issues and queries to reduce time trouble-shooting and increase end-user satisfaction.
Benchmarking
Compare and contrast anonymised WSC and UC performance KPIs across multiple sites, users and platforms with crowdsourced cloud intelligence.
Tracking
Let the support team stay ahead of potential issues. Identify and track a customised and targeted set of Execs, VIPs or conference rooms.
Troubleshooting
Identify problems and system anomalies using AI/ML generated insights, creating a centralised hub to tackle troubleshooting quickly and efficiently.
Manage policies
Be able to create all policies to carry out platform security and workflow management.
Usage & Adoption
View system and employee usage and trends across your business. Track company usage for meetings, chats and calls across multiple platforms and accelerate adoption rates.
Core Solutions & Functionality
Platform Administration
Stay on top of everything with benchmarks against multiple platforms, and leverage Machine Learning-based data processing. Phone Number Management, Device Management, Workspace Management, Application Management are just some of the more popular features.
Reporting & Analytics
Gain clear visibility across your platform’s environment for operational excellence, Usage & Adoption, Call Reporting, System Troubleshooting, Problem Management, Service Reviews are just some of the more popular features.
Monitoring
Stay one step ahead. Anticipate, identify and resolve system and user issues swiftly with actionable insights. Availability, User Behaviour, Compliance are just some of the most popular features.
User Experience
As users leverage their digital workspace, understand their communications experience from the desktop to the cloud, in order to analyse user satisfaction and system effectiveness. HelpDesk, Executive Support, Room System Support are some of the most popular features
Workflow Automation
Simple and streamlined. Workflows allow end-users to work smarter and faster to optimize and orchestrate their collaboration and communication platforms. User provisioning and workspace lifecycle provisioning are two of the most popular features.
Which Plan Is Right For You?
Reporting & Analytics
Request QuoteSipcom Standard
Talk To An ExpertSipcom Enterprise
Talk To An Expert| Reporting & Analytics | Sipcom Standard | Sipcom Enterprise |
|---|---|---|
| Request Quote | Talk To An Expert | Talk To An Expert |
| Executive Dashboards | ||
| Modality Utilisation | ||
| User Adoption & Experience | ||
| Capacity Reporting (Platform & Traffic) | ||
| Call Detail Records |
| Call Statistics | ||
| Call Quality Monitoring & Alerting | ||
| Call Quality Trending | ||
| Operations Monitoring (Subnet Quality) | ||
| Room Monitoring |
| Help Desk | ||
| Phone Number Management | ||
| Policy Management | ||
| Devices Management | ||
| Billing Records | ||
| Platform Monitoring | Zoom, Slack, SfB, Teams, Workplace, Microsoft 365 | |
| Service Desk Integration | Optional |
Talk to an expert
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