Call Recording
Be compliant with the latest industry standards and improve your customer experience while reducing costs. Secure compliance-based call recording, quality assurance, analytics and AI-driven voice analytics.
Why Sipcom?
Our cloud-based call recording architecture integrates with nearly all the major communication platforms including Microsoft Teams, Skype for Business, Cisco, Broadsoft, Avaya and more.
Record everything you need, from instant messaging and video conferencing to screen capture. Get even more from your data, with speech to text transcription, speech analytics for pace, volume, pitch and tonality, combined with our quality analysis, agent performance metrics and AI-driven call analytics.
100% Compliant Comms
MiFID II
Our Integrated Announcement Server with Opt-Out option ensures MiFID II compliance.
GDPR
Privacy is protected through dedicated deletion & retention policies stored locally and nationally.
E-Discovery
The audit trail allows recordings to be authenticated and capturing of digital signatures.
Integrations
We provide seamless integrations into most of the leading unified communications solutions in use today to bring interaction compliance, quality assurance, agent evaluation and analytics to companies of any scale. Below are some of the most common software vendors and manufacturers we have worked with but we can integrate with many more.
Skype For Business
Application
Microsoft Teams
Application
Broadsoft
Application
3CX
Application
Cisco
PBX, Application
Mitel
PBX
Avaya
PBX
Siemens
PBXWhich Plan Is Right For You?
A range of plans for any size of business, no matter what platform.
Call Recording
Request QuoteSkype for Business
DemoMicrosoft Teams
DemoSIP
Demo| Call Recording | Skype for Business | Microsoft Teams | SIP |
|---|---|---|---|
| Request Quote | Demo | Demo | Demo |
| Call Recording | |||
| Stereo Recording | |||
| Video Recording | |||
| Audio Conference Recording | |||
| Video Conference Recording | |||
| IM Recording | |||
| Shared Desktop Recording |
| Call Export with digital signature (WAV, mp3) | |||
| Call Playback |
| Agent & Quality Performance Management | |||
| Call Scoring | |||
| Live Monitoring | Coming Soon |
| Visual and acoustic recording announcement | |||
| Recording plan based Opt-In announcements | Coming Soon |
| Emotion and sentiment analysis | |||
| Keyword and key phrase analysis | |||
| Script analysis | |||
| Natural language processing | |||
| Best of breed analytics | |||
| Precise conversational transcription | |||
| Multi Language GUI |
| GDPR/MIFiD II, E-Discovery, HIPAA Compliance | |||
| Retention Period (definition based, from one day to endless) | |||
| User individual (multiple) Retention Periods | |||
| Multiple Note/Tagging Capability | |||
| Access Log for Security/Compliance | |||
| Media encryption |
| Opt-In server integration possibility | Coming Soon | ||
| Ethic Walls | |||
| High Availability |
Popular Services
These are just some of our many popular products and services helping businesses become better.
120+ Countries
Go global. Stay local.
From San Fran to Singapore, the Sipcom HALO™ Platform provides local access to SIP trunking and phone numbers in over 120+ countries. Let’s take your business to the next level.
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