Contact Centre
Go live sooner. Achieve business success faster. Manage dialogues with ultimate efficiency, give customers a seamless, consistent and personalised experience through one unified omni-channel contact centre.
Omnichannel Customer Experience
Always stay connected with HD voice that’s crystal clear.
Communicate with customers the way they want over any channel: social, email, video, chat. Let AI bots deal with straightforward requests and agents with detailed enquiries. Timeline, Power BI reporting tools and integrations to over 30 CRM systems collect, analyse and archive data.
Powerful Comms Tools For Desktop And Mobile
No matter what the desktop client, we can turn it into an effective and efficient communication tool for both staff and customers. Whether accessing CRM data, monitoring service thresholds or ensuring seamless transfers between agents and relevant experts for first contact resolution – this platform keeps you one step ahead.
Web Agent (Stand Alone)
Transform your customer experience. Real time queue management for webchat, text handling and voice. See advanced dialogue history and check colleagues’ availability.
ServiceNow
ServiceNow collects and stores data on a single platform. Now the client can receive and send calls, chats, emails and video with customer information automatically displayed and linked to the CRM record.
Dynamics 365
No need to switch between apps. Web Agent turns Microsoft Dynamics 365 into an advanced contact centre tool.
Salesforce
Drive successful deals with the SalesForce CRM Client. Understand your customers more deeply and connect with them more effectively.
Microsoft Teams
Make your workplace even more efficient. Add advanced contact centre features, dialogue management capabilities and CRM integrations to the Microsoft Teams client.
Skype for Business
Skype for Business lets you route, manage and measure all types of contacts. Manage queues for webchat, text handling and voice in real-time, see advanced dialogue history and check colleagues’ availability.
Microsoft Teams Client
Resolve customer enquiries right away, no matter where contact centre staff are working. Whether in the office or working remotely from home, staff can receive and initiate calls, chats, emails, SMS and video all from within the Microsoft Teams client.
Skype For Business Client
Increase customer satisfaction. Chatbots and Voicebots can improve customer relationships by providing fast answers 24/7, gaining valuable customer insights, and routing more detailed queries more efficiently to the correct contact centre staff.
We are providing communication and collaboration services for Jim Beam’s 5,000 users around the globe
We helped Ralph Lauren transition over 20,000 users globally from on premise to the Sipcom HALO™ Platform
We helped the UK Government transition over 50,000 users to the Government Edition of the Sipcom HALO™ Platform
We helped UBS rapidly deploy voice services across the USA & UK, in response to Covid-19
We helped Smith & Williamson deploy Microsoft UC, contact centre and compliance call recording for 2,500 users
Talk To An Expert
Please fill in the form and one of our expert consultants will get back to you as soon as possible.
Popular Services
These are just some of our many popular products and services helping businesses become better.
120+ Countries
Go global. Stay local.
From San Fran to Singapore, the Sipcom HALO™ Platform provides local access to SIP trunking and phone numbers in over 120+ countries. Let’s take your business to the next level.
Check our coverage:
We help digitally transform start-ups, global giants and governments. Discover how.
